To provide safe drinking water for all residential, commercial, and industrial customers while meeting all Federal and State standards at the lowest possible cost with the highest quality, efficiency, and integrity.
Complete and submit our online Service Application
-- OR --
Download and print our Service Application.
Provide us with a copy of your TN Driver's License.
Mail your service application and your identification to:
-- OR --
Email your service application and your identification to: waterapps@rwud.com
-- OR --
Fax your service application and your identification to: (423) 585-5150
REQUIREMENTS FOR APPLICATION OF SERVICE
THE FOLLOWING TABLE REPRESENTS THE WATER RATES IN EFFECT AS OF JAN 2023:
THE FOLLOWING TABLE REPRESENTS THE TAP FEES IN EFFECT JAN 2017:
THE FOLLOWING TABLE REPRESENTS THE SERVICE CHARGES IN EFFECT JAN 2017:
GENERAL BILL AND PAYMENT INFORMATION
“Service will be reinstated only during regular working hours, Monday through Friday unless the customer’s account is designated as an EMERGENCY MEDICAL SERVICE. All payments for delinquent accounts received prior to 3:00 PM will be processed and service reinstated the same business day. However, all payments for delinquent accounts received after 3:00 PM will be processed but service reinstated the following business day.“
Date of Approval: March 25, 2009
Effective Date: March 26, 2009
“The customer shall pay all costs for the discontinuance of service and any reconnection. The charges for these services are as established by the Board from time to time. Currently, the items required by the Customer to re-establish service are as follows:
Date of Approval: October 27, 2009
Effective Date: October 28, 2009
Please open Sample Bill-Front for a description of what is on the front of your bill and open Sample Bill-Back for a description of what is on the back of your bill.
Please open Sample Bill Codes for a description of what is on your bill.
Have a leak repaired quickly!
You are responsible for all the water that goes through your meter.
©1994 Tennessee Association of Utility Districts
Each month we read nearly 7,000 accounts during the first 5 days of each month.
Radio read meter accounts are recorded by a computer and record usage every hour of every day for three months. Manual read meter accounts are recorded by hand and are recorded only once per month.
All accounts (radio and manual) are initially recorded and then all are doublechecked based on the usage. If the usage is greater than times the average, the account is noted and checked for a 3rd time in the field. An account with an "abnormal" usage is noted at the home with a yellow card in mailbox or door.
The useful life of a meter is typically 15 years. During that time, the meter can begin slowing down or even completely stop. But as for reading too fast, it is physically impossible for the components of the meter to do this. (Meters are like humans, as they get older, they slow down).
A running toilet can use up to 200 gallons per day.
Taking a bath can use up to 70 gallons per day.
Taking a 5-minute shower can use 10-25 gallons per day.
Two things that typically go bad causing your toilet(s) to leak:
To check a leaking toilet, take the ceramic lid off the back of the tank and add Kool-Aid or food coloring. Wait a couple of hours to see if any of the coloring goes into the bowl. If the water in the bowl changes color, then the valve or flapper is leaking. (You may have to repeat several days because of slight pressure fluctuations and usage in your home can cause the valve and/or flapper to not work properly. ...especially when you are not paying too close of attention).
First, make sure NO water is on inside your home. Second, go to your meter and look at the slow leak indicator (small triangle on the meter). If this is turning, then there is water going through your meter to somewhere inside or outside your home and that means there is a leak.
First, go to the main shut-off valve in your home and turn it off. Second, go out to your meter and look at the slow-leak indicator (small triangle on the meter). If it is turning with the water OFF, you have a leak BUT you have narrowed it down between the shut-off valve and the meter. If it is NOT turning with the water OFF, your leak is somewhere after the shut-off valve (in the house).
"... the customer will be immediately issued a Notice of Violation. After issuance of the Notice of Violation, the customer will have three (3) business days to respond to said violation(s). On the fourth day, the District will disconnect service at said property until:
Date of Approval: March 25, 2009
Effective Date: March 26, 2009